BSH Home Appliances Group

Maybe tomorrow our products will be the hub of social living.

Charlotte Digital Transition

Maybe tomorrow our products will be the hub of social living.

Charlotte Digital Transition

Tomorrow is our home.

See how easy it is to explore new ideas at BSH Home Appliances Group: As a leading manufacturer of home appliances, we improve people’s quality of life by thinking in solutions. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we explore innovative technologies from voice recognition to artificial intelligence. As we utilize these to create new user experiences, we think, prototype, build – and keep on learning. Join us now and give your career a home.

Voice of the Consumer Analytics Consultant

BSH Hausgeräte GmbH | Munich | Full time |

Your responsibilities

You will be working in an exciting, international environment and contributing personally to the company’s success. Challenging tasks and projects await you, such as

  • Introduce the BSH global Voice of the Consumer strategy to the countries and other stakeholders, support them to customize the usage concept for them
  • Provide consultancy for analysis & reporting request from various internal stakeholders and choose the right analysis design and approach
  • Create agency briefings, coordinate the analysis process and ensure a high quality of the output or train BSH colleagues to conduct VoC analysis
  • Support the usage of the global BSH Classification Standard – the basis for all manual and automatic content analysis of voice of the consumers
  • Provide best practices, use cases and how-to-do-guides in our VoC-Analytics Knowledge Hub (based on confluence/wiki) and act as an ambassador

Your profile

  • University degree (economics, communication or social sciences); min. 3 years experience in an internationally operating company or agency
  • Solid knowledge in statistics, empirical research methods and the scientific method of content analysis as well as proven expertise in VoC analysis
  • Skilled in using listening tools (e.g. VICO), experience with tools like Power BI preferable, excellent conceptual and analytic skills
  • Agile mindset, open-minded team spirit, highly self-motivated, result-driven, solution-oriented and interest in driving change management
  • English fluent (written and spoken), German preferable, but not mandatory, all other languages are more than welcome

Your benefits

  • flexible working hours schemes and diverse career opportunities
  • individual development programs and international perspectives
  • company pension scheme and modern healthcare services

Further information

Please visit We would love to welcome you in our team!

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