BSH Home Appliances Group

Maybe tomorrow our products will know the answer before the question.

Min Customer Service Technology

Maybe tomorrow our products will know the answer before the question.

Min Customer Service Technology

Tomorrow is our home.

Find out how easily you can achieve at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, our focus truly is on innovation. And that doesn’t just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.

Consumer Journey Business & Insights Manager (m/f/d)

BSH Hausgeräte GmbH | Munich | Full time |

Your responsibilities

You will be working in an exciting, international environment and contributing personally to the company’s success. Challenging tasks and projects await you,such as

  • Collection and translation of consumer insights (various data sources) per Consumer Journey purchase reason into segmentation for tracking
  • Implement core KPIs at Region Europe to push consumer centricity into regional Business steering (Sales, Brand Portfolio, Product Categories)
  • Ensure consolidated, regional view on local Consumer Journey performance KPI dashboards
  • Identify insights/ “nuggets” from consolidated consumers’ view to improve regional product development process
  • Identify potential for structural improvement for consumer journey processes/touch points (i.e. Brand Websites, Apps, etc.) across region Europe

Your profile

  • Bachelor / Master graduate with business, business administration or research focus
  • At least 3 years of experience in data analysis
  • Basic knowledge in one of the common programming languages like Java, Python or C++
  • Excellent analytical skills
  • Great communication and teamwork skill to work effectively with people across all levels, positive "can do attitude"

Your benefits

  • flexible working hours schemes and diverse career opportunities
  • individual development programs and international perspectives
  • company pension scheme and modern healthcare services

Further information

Please visit We would love to welcome you in our team!

Find a new home for your professional ambitions:

Apply online now
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