BSH Home Appliances Group

Maybe tomorrow AI will be driving innovation.

Cristina Innovation Technology

Maybe tomorrow AI will be driving innovation.

Cristina Innovation Technology

Tomorrow is our home.

Find out how easily you can achieve at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, our focus truly is on innovation. And that doesn’t just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.

Customer Experience Manager (m/f/d)

BSH Hausgeräte GmbH | Munich | Full time |

Your responsibilities

BlueMovement is a fast growing service: a start-up within BSH, offering affordable subscriptions on sustainable household appliances. In 2021 and after the start in The Netherlands, BlueMovement will enter the German market.

  • Actively act on our product vision. Implement and maintain a CX measurement  framework to continuously monitor and improve the customer experience
  • Plan and conduct customer interviews and validation sessions to gain insights in audiences, their needs and experiences across the customer journey
  • Translate research data into actionable insights and refine them with our PO into Product Backlog items. Bring them to life with our Scrum team
  • Help the team to get the right customer insights or customer data to take the best decicions
  • Continuously improve and shape the collaboration and workflow towards stakeholders and interdisciplinary scrum team colleagues

Your profile

  • Have > 5 years of experience in usability research and customer journey design in B2C companies with a strong digital focus
  • Have profound experience with digital analytics tools like Google Analytics being able to construct dashboards and actionable reports
  • Demonstrated understanding of the techniques and methods of modern product discovery (e.g. preto-/prototyping, A/B testing, user testing, etc.)
  • Experience in SCRUM, Product Management, InVision, Atlassian stack and web-based development are a big plus
  • Fluent in English and either German or Dutch, both are a plus

Your benefits

  • Flexible working hours schemes and diverse career opportunities
  • Individual development programs and international perspectives
  • Company pension scheme and modern healthcare services

Further information

Please visit career.bsh-group.com. We would love to welcome you in our team!

Find a new home for your professional ambitions:

Apply online now
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