BSH Home Appliances Group

Maybe tomorrow our products will be the hub of social living.

Charlotte Digital Transition

Maybe tomorrow our products will be the hub of social living.

Charlotte Digital Transition

Tomorrow is our home.

See how easy it is to explore new ideas at BSH Home Appliances Group: As a leading manufacturer of home appliances, we improve people’s quality of life by thinking in solutions. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we explore innovative technologies from voice recognition to artificial intelligence. As we utilize these to create new user experiences, we think, prototype, build – and keep on learning. Join us now and give your career a home.

IT Solution Architect Omnichannel and Social Media (m/f/d)

BSH Hausgeräte GmbH | Munich | Full time / Part time |

Your responsibilities

You will be working in an exciting, international environment and contributing personally with your data security solution. Open minded development and architecture teams, challenging tasks and projects related to BSH’s consumer business and its digital solution landscape are waiting for you:

  • Develop a target picture and a matching implementation plan for the interfaces and applications for contact centers globally
  • Design the processes and solutions for interactions with the consumer via various channels and drive automation of processes
  • Ensure proper consideration of requirements based on awareness and understanding of business drivers, strategy, capabilities
  • Support the development of technical reference architectures, IT target architecture, transformation path & alignment with security architecture
  • Working in an agile, globally distributed team on exciting solutions for the consumer oriented Customer Service program of BSH

Your profile

  • Degree in Information Technology, Computer Sciences, Business Informatics or similar
  • 5+ years experience in designing Omni channel processes & Social media integration, experience of related tools (e.g. Sprinkler, Genesis, Avaya, etc.)
  • Ability to think conceptually and expertise in implementing and realizing concepts
  • High ability to work under pressure and power of comprehension
  • Fluent in English and in German is mandatory incl. strong verbal and written communication skills

Your benefits

  • Individual development programs
  • International perspectives
  • Upper pay scale
  • Company pension scheme
  • Flexible working hours schemes and diverse career opportunities

Further information

Please visit We would love to welcome you in our team!

Find a new home for your professional ambitions:

Apply online now
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