BSH Home Appliances Group

Maybe tomorrow home appliances are designed by our consumers.

Sebastian User Experience

Maybe tomorrow home appliances are designed by our consumers.

Sebastian User Experience

Tomorrow is our home.

See how easy it is to explore new ideas at BSH Home Appliances Group: As a leading manufacturer of home appliances, we improve people’s quality of life by thinking in solutions. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we explore innovative technologies from voice recognition to artificial intelligence. As we utilize these to create new user experiences, we think, prototype, build – and keep on learning. Join us now and give your career a home.

Specialist User Experience & Consumer Intelligence (m/f/d)

BSH Hausgeräte GmbH | Munich | Full time |

Your responsibilities

You will be working in an exciting, international environment and contributing personally to the company’s success. Challenging tasks and projects await you, such as

  • Touch point & go-to-market research across the entire consumer experience journey & enable sales and marketing to create seamless consumer journeys
  • Integrated studies/analysis: D2C experiences, analog and digital touchpoints, app experience, pricing, UX & usability, NPS, social media listening
  • Self-responsible need evaluation, planning, execution and analysis of (inter-)national qualitative and quantitative ad hoc market research projects
  • Comprehensive consulting regarding research design&derivation of recommendations for action as well as support in finding solutions using UX methods
  • Coaching and empowering regional product areas to develop & improve products and services in a customer-centric manner based on UX methodology

Your profile

  • Completed university degree in sociology, psychology, communication sciences, business administration
  • In-depth knowledge of optimising consumer experiences across physical and digital touchpoints (incl. product usage)
  • Min. 5 yrs working experience in market research agency and application of all qual/quant methods as well as in-depth psychological analysis
  • Interdisciplinary and cross-functional thinking; initiative, organizational talent, creativity, innovative spirit and commitment
  • Fluent in German and English, other foreign languages are an advantage

Your benefits

  • flexible working hours schemes and diverse career opportunities
  • individual development programs and international perspectives
  • company pension scheme and modern healthcare services

Further information

Please visit career.bsh-group.com. We would love to welcome you in our team!

Find a new home for your professional ambitions:

Apply online now
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