BSH Home Appliances Group

Maybe tomorrow our products will know the answer before the question.

Min Customer Service Technology

Maybe tomorrow our products will know the answer before the question.

Min Customer Service Technology

Tomorrow is our home.

Find out how you can enjoy, grow and perform at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, our focus truly is on innovation. And that doesn’t just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.

Voice of the Consumer Analytics Consultant (m/f/d)

BSH Hausgeräte GmbH | Full time / Part time | further locations: Stockholm and Warsaw
Munich

Your responsibilities

Do you want to become an active part and shaper of the consumer centric transformation of BSH? Then you are welcome to join BSH’s Consumer Listening department within the new Corporate Marketing organization. Exciting projects and varied tasks await you.

  • Introduce BSH's global Consumer Listening strategy to countries and other stakeholders; Consult them to systematically listen to consumer feedback
  • Support the stakeholders with usage concepts and trainings to conduct Voice of the Consumer (VoC) analysis of NPS, review & social media feedback
  • Provide consultancy for analysis & reporting request from various internal stakeholders and choose the right analysis design and approach
  • Data owner for Consumer Listening data sources and business ownership for analytics infrastructure; close collaboration with IT
  • Provide best practices, use cases and how-to-do-guides in our VoC analytics knowledge hub (based on confluence/wiki) and act as an ambassador

Your profile

  • University degree in Business Economics, Marketing, Communication or Social Sciences 
  • 3 - 5 years of experience in statistics, empirical research methods and scientific methods of content analysis
  • Excellent conceptual and analytic skills with ability to structure complexity
  • Business fluent English; very good MS Office skills (esp. Excel, PowerPoint)
  • Great communication skills, result-driven, consumer-centric mindset

Your benefits

  • Being a driver for Consumer Centricity at BSH
  • Challenging tasks in an international and cross-functional work environment
  • Inspiring work environment in a dynamic and highly motivated team

Further information

Please visit career.bsh-group.com. We would love to welcome you in our team!

Find a new home for your professional ambitions:

Apply online now
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