BSH Home Appliances Group

Maybe tomorrow home appliances are designed by our consumers.

Sebastian User Experience

Tomorrow is our home.

See how easy it is to explore new ideas at BSH Home Appliances Group: As a leading manufacturer of home appliances, we improve people’s quality of life by thinking in solutions. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we explore innovative technologies from voice recognition to artificial intelligence. As we utilize these to create new user experiences, we think, prototype, build – and keep on learning. Join us now and give your career a home.

Specialist (f/m) Consumer Feedback & Problem Management Process BSH Hausgeräte GmbH | München | Full time / Part time |

Your responsibilities

You will be working in an exciting, international environment and contributing personally to the company’s success. Challenging tasks and projects await you, such as

  • Building Field Performance Tracking Process for OEM Products globally
  • Tracking field performance of OEM Products both technical (TCR, CR, Warranty Costs) and perception aspects
  • Setting standard quality reporting templates globally, Detecting major quality issues and initiating Problem Management Process with stakeholders
  • Preparing regular quality reports for upper management and ad-hoc analyses regarding field quality using PQM (Product Quality Monitoring), VICO, eFSB
  • Payback and Warranty Cost Deduction agreement

Your profile

  • Degree from Engineering or Business Administration
  • Experience working as a functional lead, Knowledge and understanding of management KPIs
  • Quality Management Processes knowledge
  • Excellent analytical skills, Intercultural competence, Preparing and presenting presentations
  • English and German

Your benefits

  • flexible working hours schemes and diverse career opportunities
  • individual development programs and international perspectives
  • company pension scheme and modern healthcare services

Further information

Please visit We would love to welcome you in our team!

Find a new home for your professional ambitions:

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